Frequently Asked Questions

To list your store contact us to set up a consultation. Click here to get started

Yes, one of our account managers will walk you through your initial set up. If additional help is needed we are available during the hours of 9am -6pm.

Yes, this would be the best time to join to communicate with your customers better and enhance visibility.

When a member uses the app in search for a particular item, if your store is within 40 miles carrying that item your store will pop up on the screen. The member can then select your store and continue to shop from your inventory.

Everything is processed and stored virtually no paper or additional hardware needed. Access your store by phone or tablet.

Once your inventory has been uploaded, your store will be ready to go live on the platform within 24 hrs. You will receive a confirmation that your store is ready to go live. You can open and close your store simply by logging into your account and activating your store. We recommend signing on using a tablet device.

Your store will become live on the mobile app 24 hours after you have fully uploaded your information.

In the event you have sold out of an item you reserved for online orders. You should immediately log into your portal and adjust the quantity to “0” available. This will help eliminate confusion and upset customers.

To add or remove a store simply contact your account manager to get started. Removal of a store will take effect at the next billing cycle. To avoid your store being active on the platform, do not activate it.

Each store will have its own account. We will need to upload the inventory for each additional store along with hours of operation, contact information and address.

At Last Minute Hair we aim to ensure a positive experience when working with any of our team members. However, in the event that you are not receiving the type of care needed to have the most success. Contact us at our corporate email address to file a complaint and request a change. We will start the process of reassignment within 48 hours of receiving your request.

Your store will be available until the end of your billing cycle at which point your store will be processed completely out of our system. If you have more than one store unn the event that you would want to remove your store from our platform, you can do so by contacting your appointed account manager over your account you can remove an individual store. The store removed will be reflected by your next billing cycle. You have the ability to leave your store in shut down mode to prevent it from being live on the site.

In the event there are features you would like but are not available under your plan. you can purchase upgrades a la carte.

In the event you would like to downgrade your membership you can do so by contacting your account manager. Any downgrade will take effect by the next billing cycle.

You can cancel your membership at any time without penalty. Any cancellation made after billing renewal will take effect at the next billing date.

You will determine how many items you would like listed on the platform and we will help you keep track of how many items are sold.

You will receive access to LMH POS software that is already integrated into the mobile application. You only have to upload your inventory onto the platform associated with your store.

Payments for online orders are deposited every Thursday. Last day sales are 5pm on Wednesday. All sales after 5pm will be processed the following Thursday. Payments will be deposited into the account you have entered upon set-up.

Direct mobile marketing, inventory analysis, and direct distribution to customers within a 40 miles radius. With joining Last Minute Hair not only are you marketed through our mobile app, your business will be listed in our beauty directory. We ensure that customers are able to keep in consistent contact with your business.

Free deliveries do not roll over into the next month.

Last Minute Hair has a fleet of contracted and full-time drivers that will pick up and deliver all orders through the mobile application. In the event you have orders that have not been picked up 15 minutes after completion contact us immediately and we will send a driver to close out your order ticket.

A customer can not create an order and then pick it up themselves.

Once you open your beauty supply store and start receiving orders, you will have 30 minutes to complete each order.

Orders that have not been picked up, should be reported to Last Minute Hair within 15 minutes of assigned pick up time. We will reassign the order for pick up.

In the event you become too busy to keep up with orders you can request a Last Minute Hair Beauty Hero. This is a member of the Last Minute Hair team that will come to your store to solely fulfill orders.

All sales are final through the Last Minute Hair platform. An exchange for an item equaling the price of the item being exchanged, is at the store’s discretion, at which point the user will provide proof of purchase through their account profile.

You will receive $150 cash back for every retailer that joins our platform from your recommendation.