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Frequently Asked Questions


We have provide answers to some frequently asked questions. In the event you aren’t able to find the answers to your questions, please feel free to reach out.

How do I find a item I need?

You will enter the type of hair or product you are looking for. All the registered beauty suppliers within a 40 miles radius that carries that item will pop up. Select the store of your choosing and purchase at the quantity you need.

How do I place an order?

Once you have found the store carrying the item you need, simply add the item to your cart and checkout. You will get a text to your number registered within our database in order to verify, it’s you placing the order to avoid accidental/ fraudulent purchases.

Can I purchase from more than one store at a time?

You must complete your purchase at one store before you can order from a separate store.

How long will I have to wait for my order?

Depending on the distance of the store from your delivery location; average delivery time is 1 hour with 30 minutes prep time for fulfilment.

How early and how late can I order?

Depending on your membership, you will be able to order as early as 6:00 AM and as late as 12:00 AM.

Can I schedule a for delivery?

All orders must be made in real time. In the event you are wanting to deliver outside of your delivery window you can upgrade your membership package.

I have a lifetime membership, what happens if I want to upgrade?

In the event you would like to upgrade your membership you will opt out of your lifetime membership status and enter a monthly or annual membership.

When does the hour count -down start for delivery?

The hour delivery starts upon pick up from our driver. You will get a notification when your order is being fulfilled, then another when it has been picked up. At that time you will get a pin that you will provide to the driver to confirm delivery.

What if I get the wrong item(s)?

All orders are verified in the store before delivery. You will have 15 minutes to verify an order is incorrect. In the case that you received the wrong item or a damage item, we will have a driver pick up the incorrect or damage item and have them exchange at the store. Allow time for redelivery. If after the 15 minute window your ticket will be closed and sale will be final.

Can I purchase from more than one store at the same time?

You must complete the order from one store before you can purchase from another.

Can I place an order in the app then pick up in store?

Unfortunately, no. To avoid confusion or theft your order will only be given to our delivery drivers.

What if I change my mind and no longer want the item?

All sales are final, unless the item was delivered defective or incorrect. In that instance, we will pick the item up and perform an even exchange with that store. Allow time for redelivery.

Can I return/exchange the item in store?

In store returns or exchanges are at that stores discretions. Items purchased from a particular store must be disputed with that exact store. All sales are final.

How long can I wait before requesting a return or exchange?

You will have 15 minutes from the time you received your order to inspect it. Only if the items are damage or incorrect will a exchange take place. All sales are final.

Can I tip my delivery driver?

Absolutely. You can tip in the app upon delivery.

I never received my order!

First, we want to apologize that you didn’t have a positive shopping experience. In the event you didn’t receive your item at all; we will refund your full total. An investigation will be launched in order to find out what happened. If we find theft was involved we will follow the proper protocol to seek prosecution.

What happens if my delivery doesn’t show up within the hour timeframe?

If your delivery hasn’t made it to you within 1 hour *30 minutes,( 30 minutes grace during peak traffic times), then your delivery fee will be refunded to you.

I forgot/ lost my pin for my purchase, can I still receive my order?

We send a random pin to ensure we have delivered the order to the right person. This is to prevent fraud/ wrong delivery drop offs. For this reason you will need to request a new pin by answering your security question. Once verified another pin will be sent to you.

Can I sell my products/ hair on this platform?

Absolutely, we were created to help small business owners expand click here to get started Contact us

Have a question that we didn’t answer?

Contact us and we will provide an answer as soon as possible.


Coming Soon


Service


  • I need to book a service? Awesome, we are glad to help. Go to our service tab and enter your information. Enter your zip code and type of service needed. We will then match you with all of the license professionals listed within a 40 miles radius. Read reviews and choose the person that suits you.
  • Can I promote my services on this site? Most definitely! If you are a licensed beauty professional with the premium package you can book last minute hair services through our site.
  • I am a beauty student, can I list my services and/or take appointments? Unfortunately, no. For liability purposes only licensed beauty professionals can list their services.
  • How will I get paid for services booked through this site? There are two ways to get payment for bookings. If you have a website we will redirect the client to your site to continue booking. However, if you do not have a site the client will be processed through our server for a small fee of 5%. The client will pay a deposit of 50% of the total service to hold their time slot and pay the remainder once they have arrived in the form of payment you require. Deposits with be deposited to the account you have saved on the platform.
  • A client booked a slot with me but didn’t show up, what happens to the deposit? The client will forfeit their deposit on a no show. Note, if you double book a client from our site, you will have to return the deposit back to the client if they choose to cancel.

Still Need more help? Contact us.

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